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Get Human
Von Gerhard Wanek, 12. September 2007 – 16:23:00
Laut Auswertung des Befragung auf dem Post "Antworte Deinen Kunden" haben Sie auf die Frage "Wie finden Sie Menüführungen bei Telefonhotlines?" wie folgt abgestimmt (Stand: 10.09.07):
- 23% befürworten eine Menüführung
- 54% lehnen eine Menüführung ab
- 23% finden, dass die Akzeptanz von Menüführungen situationsabhängig ist
Wie man die Menüführung bei Telefonhotlines möglichst "überlisten" kann, um direkt bei einer lebenden Person sein Anliegen erörtern zu können, erfährt man unter www.gethuman.com. So kann man neben der jeweiligen Telefonhotline eines dort aufgeführten Unternehmens bestimmte Zahlenkombinationen eingeben, um direkt an einen Kundendienstbeauftragten weitervermittelt zu werden.
Schreiben Sie mir Ihre Erfahrungen mit Menüführungen - kritische wie positive.
- Kategorie: Kundenservice
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