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Dauerhafte Umsatzsteigerung durch Kundenbindung
Von Reinhard Paul, 27. Juli 2011 – 09:30:00
Das größte Vermögen eines Unternehmens ist die Kundenloyalität. Oberstes Ziel sollte es daher sein, keinen profitablen Kunden zu verlieren. Bestandskunden bieten ein sehr ergiebiges und kostengünstig zu bearbeitendes Feld. Viele Unternehmen schenken diesem Sachverhalt jedoch nicht die nötige Aufmerksamkeit.
Die Bedeutung bestehender Kunden wird im Tagesgeschäft leider oft übersehen. Neukundengewinnung ist jedoch weitaus schwieriger und viel teurer als Kundenbindung. Setzen Sie deshalb den Fokus auf Kundenbindung, verbunden mit einer konsequenten Serviceoptimierung. Service ist der Differentiator in gesättigten Märkten, sodass Kundenloyalität hauptsächlich durch exzellenten Service entsteht. Optimalen Service erbringen Unternehmen aber nicht von heute auf morgen, dies ist ein langwieriger Prozess, der hauptsächlich in den Köpfen der Mitarbeiter entsteht.
Wie Sie eine optimale Service-Organsiation aufbauen können erfahren Sie unter:
http://www.pidas.com/de/kompetenzen/customer-care-concept
Liebe Grüße
Reinhard Paul
- Kategorie: Servicestrategien
- | 3.0
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